Shipment And Returns Policy

Order Processing and Shipment

All in-stock items are shipped within 24 to 48 hours from date of purchase. Orders placed on Friday will be processed and shipped the following Monday.

Standard Delivery: Our standard delivery service for the Aramex, Australia Post or FedEX

Standard delivery times are as follows:

Australia: 1-2 business days from the date of shipment.


Product may be returned for any reason within 30 days of original purchase. In order to request a refund, contact Ventis Customer Service at 1800 802080 or email

Product has to be returned to Ventis Pty Ltd, C10 5-7 Hepher Road, Campbelltown NSW 2560 in original packaging and in unused order to be able to be eligible for a refund.

Reimbursement will be issued within a period of 30 days of receipt and will be issued in the same manner as the original payment method.

If the product was purchased directly from a Ventis Distributor, the refund must be processed by that Distributor. The product must be returned along with the original invoice to the Distributor who will refund the product purchase price. If the product was purchased directly from Ventis Pty Ltd, the refund will be processed by Ventis Pty Ltd

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